TERMS & CONDITIONS
1. Acceptance of Terms
You agree to the following Terms and Conditions by purchasing from Wave Beauty. Please read them carefully.
2. Product Descriptions
All product descriptions, images, and information on our website are accurate. However, variations in colour, texture, and length can occur due to the natural nature of our products. We do not guarantee that the product descriptions are error-free.
3. Product Quality
We guarantee that our hair extensions are 100% cuticle-intact, unprocessed, and free from chemicals and artificial colours.
3.1 Cuticle-Intact Hair
All our hair extensions are sourced from high-quality suppliers that provide 100% cuticle-intact hair. The cuticle is the outermost layer of the hair shaft, and it helps protect the hair from damage and keeps it shiny and smooth. By preserving the cuticle layer, our hair extensions maintain their natural lustre and strength, ensuring a longer lifespan and a more natural look.
3.2 Remy Hair
Our hair extensions are made from 100% Remy hair, which means the hair strands are aligned in the same direction from root to tip. This ensures a tangle-free and smooth texture, enhancing the overall look and feel of the extensions.
3.3 Virgin Hair
Our hair extensions are unprocessed and free from chemicals, dyes, or artificial colours. We source our hair extensions from donors who have not subjected their hair to chemical treatments, ensuring the most natural and healthy extensions.
3.4 Ethical Sourcing
We are committed to ethical sourcing practices, and our hair extensions are obtained from donors who willingly provide their hair for fair compensation. We ensure that our suppliers adhere to ethical standards and do not exploit.
3.5 Quality Control Process
Our hair extensions undergo rigorous quality control to meet our high standards. Each batch of hair is inspected for cuticle integrity, alignment, colour, and texture. We only select hair that meets our criteria for quality and authenticity.
3.6 Maintenance and Care Instructions
To ensure the longevity and beauty of our hair extensions, we provide maintenance and care instructions with each purchase. By following these guidelines, customers can keep their hair extensions in excellent condition for an extended period.
Please note that natural variations in colour, texture, and length may occur due to the unique nature of human hair. We strive to provide accurate product descriptions and images, but slight differences may exist between the product images and the actual product.
By offering high-quality cuticle hair extensions, we aim to provide our customers with the best products that enhance their appearance and boost their confidence.
4. Pricing and Payment
Pricing Information
All prices for our cuticle hair extensions and related products are displayed on our website in South African Rand.
Prices are subject to change without notice at our discretion. We reserve the right to correct any pricing errors that may occur on our website. The final price you pay will be the price displayed on the website at the time of purchase, plus any applicable taxes and shipping fees.
4.2 Price Variations
Prices for our hair extensions may vary based on factors such as length, texture, colour and quantity. Detailed pricing information for each product is available on the product pages of our website or via email request.
4.4 Payment Methods
We accept the following payment methods for your convenience:
EFT
Please note that the payment options available may vary depending on your location and the total amount of your order.
4.5 Payment Security
We prioritize the security of your payment information. Our website uses Secure Socket Layer (SSL) technology to encrypt your payment details and protect them from unauthorized access. We do not store your payment information beyond the time necessary to process your order.
4.6 Payment Authorization
By placing an order and providing payment information, you authorize Wave Beauty to charge the total amount of your order to the payment method you selected. If your payment is declined or there are any issues with the payment process, we will contact you to resolve the issue and complete the transaction.
4.7 Payment Confirmation
Once your payment is successfully processed, you will receive an email confirmation with the details of your order and a summary of the charges. Please keep this email for your records.
4.8 Discounts and Promotions
From time to time, we may offer discounts or promotions on our products. If you have a discount code or are eligible for a promotion, enter the relevant code at checkout to apply the discount to your order. Discounts and promotions are subject to specific terms and conditions, and we reserve the right to modify or terminate them at any time without notice.
Please note that pricing and payment terms may vary depending on your business's specific needs and circumstances. Ensure that this section accurately reflects your business practices, and consult with a legal professional to ensure compliance with applicable laws and regulations.
5. Order Processing and Shipping
Orders are processed within 2-3 business days after payment is received unless notified otherwise due to stock-related matters.
5.1 Order Confirmation
Upon completing your order, you will receive an order confirmation email with details of the products you purchased, the total amount paid, and your order number. Please keep this email for your records.
5.2 Order Processing Time
We aim to process and ship your order as quickly as possible. Orders are typically processed within 2-3 business days of payment confirmation. However, processing times may vary depending on the volume of orders, product availability, and other factors. We will notify you by email if there are any delays in processing your order.
5.3 Shipping Options
We offer various shipping options to suit your needs. Shipping fees and delivery times vary based on the chosen shipping method and destination. Detailed shipping information, including costs and estimated delivery times, is available on our website during checkout.
5.4 Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to track the progress of your shipment on the carrier's website.
5.5 Shipping Addresses
Please provide a complete and accurate shipping address when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If your package is returned to us due to an incorrect address, you may be responsible for additional shipping fees to reship the order.
5.7 Shipping Delays
While we strive to deliver your order as quickly as possible, shipping delays may occur due to factors outside our control, such as carrier delays, adverse weather conditions, or transportation disruptions. We are not liable for any delays or damages that occur during shipping.
5.8 Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within seven business days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and provide a solution, including reshipping the order or issuing a refund.
5.9 Undeliverable Packages
If your package is returned to us as undeliverable, we will contact you to arrange a reshipment or refund. Reshipping fees may apply, and the original shipping fees are non-refundable.
6. Returns and Exchanges
If you are unsatisfied with your purchase, you may return or exchange it within seven business days of receiving your order. Items must be in their original packaging, unopened, and unused. Please get in touch with our customer service for a return authorization before returning any products. We will not accept any returns without prior authorization. The Customer is responsible for return shipping costs.
7. Limitation of Liability
To the extent permitted by law, Wave Beauty shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Our maximum liability shall not exceed the amount paid by the Customer for the products.
8. Intellectual Property
8.1 Ownership
All content on our website, including but not limited to text, images, logos, designs, graphics, photographs, videos, and software, is the exclusive property of Wave Beauty or its licensors. This content is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. All rights are reserved.
8.2 Use of Content
You are granted a limited, non-exclusive, revocable license to access and use our website and its content for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, publish, perform, or create derivative works from any content on our website without the express written permission of Wave Beauty or the applicable rights holder.
8.3 Trademarks
The Wave Beauty name, logo, and all related product and service names, design marks, and slogans are the trademarks or registered trademarks of Wave Beauty or its licensors. All other company names, logos, and marks mentioned on our website are the property of their respective owners. You may not use any trademarks displayed on our website without the written consent of the trademark owner.
8.4 Infringement
If you believe that any content on our website has infringed upon your intellectual property rights, don't hesitate to get in touch with us at Info@wavebeauty.co.za with a detailed description of the alleged infringement, evidence of your intellectual property ownership, and your contact information. We will investigate the claim and take appropriate action, including removing the content in question or terminating the accounts of users who repeatedly infringe upon intellectual property rights.
8.5 Third-Party Intellectual Property
Our website may include content created by third parties or links to third-party websites. Including such content or links does not imply our endorsement or affiliation with the third parties. We are not responsible for third-party websites' content, actions, or intellectual property practices. Please review the terms and conditions and privacy policies of any third-party websites you visit.
Intellectual property laws and regulations may differ depending on your jurisdiction. Consult with a legal professional to ensure your intellectual property section is comprehensive and compliant with applicable laws and regulations.
9. Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at any time without notice. The Customer is responsible for reviewing these terms regularly.
9.1 Periodic Review
We reserve the right to review and update these Terms and Conditions periodically at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this policy to reflect the most recent revision date.
9.2 Notification of Changes
We will make reasonable efforts to notify you of any significant changes to these Terms and Conditions, such as sending an email to the address associated with your account, posting a notice on our website, or using other communication channels. However, you must regularly review these Terms and Conditions to stay informed about any changes.
9.3 Continued Use
By continuing to use our website, place orders, or interact with our services after the Terms and Conditions have been updated, you agree to be bound by the revised terms. If you disagree with the updated Terms and Conditions, stop using our website and services.
9.4 Contact Information
If you have any questions or concerns about these Terms and Conditions or the changes made to them, please get in touch with us at:
HAIR EXTENSION WARRANTY POLICY
Wave Beauty QuickFit Cuticle Hair Extensions Warranty Policy:
Effective Date: 1 August 2023
We stand by the quality of our “QuickFit” cuticle hair extensions and are dedicated to ensuring our customers' satisfaction. Our warranty policy covers your purchase against defects in material or craftsmanship under normal use during the warranty period. Please review the terms and conditions and our warranty policy:
Warranty Period:
This warranty policy covers our Quickfit cuticle hair extensions for six months from the original purchase date. Any claims made after the expired warranty period will not be eligible for a replacement, refund, or repair.
Coverage:
This warranty covers defects in material or craftsmanship. The warranty does not cover normal wear and tear, damage resulting from improper care, misuse, accident, or unauthorized modifications.
Proof of Purchase:
To qualify for warranty service, you must provide proof of purchase, such as a receipt or order confirmation, indicating the date of purchase and product details.
Warranty Claims:
If you believe that your cuticle hair extensions are defective and covered under this warranty, don't hesitate to contact our Customer Service team at Info@wavebeauty.co.za. Provide proof of purchase, a detailed description of the issue, and any supporting photos or videos, if applicable.
Replacement or Repair:
Once your warranty claim is verified, we will, at our discretion, either replace the defective product with a new one or repair the product at no cost to you. The replacement or repaired product will be shipped to you within a reasonable time.
Limitations:
This warranty policy does not cover any incidental or consequential damages, such as loss of time, inconvenience, or loss of product use. Our liability under this warranty policy is limited to replacing or repairing the defective product.
Care Instructions:
Please follow the care instructions provided with your cuticle hair extensions to ensure their longevity. Failure to follow these instructions will void your warranty.
Exclusions:
This warranty does not cover any products purchased from unauthorized sellers, counterfeit products, or products that have been altered, modified, or tampered with.
Here are some common exclusions in the warranty policy for the QuickFit cuticle hair extensions:
Improper Use or Care:
The warranty may not cover any resulting damage or issues if the product is not used or cared for according to Wave Beauty’s instructions. This could include using incorrect hair products, applying excessive heat, or not correctly storing the extensions.
Normal Wear and Tear:
Over time, all products will naturally degrade. This normal wear and tear is typically not covered by warranties, as it is expected to occur with regular use.
Unauthorized Modifications or Repairs:
If a customer attempts to modify or repair the product themselves or through an unauthorized third party, the warranty will be voided. This is because improper modifications or repairs can cause additional damage.
Accidental Damage:
Most warranties do not cover damage caused by accidents, such as rubbing, tugging, or immersing the product in water or chemicals.
Third-Party Sellers:
The warranty may not cover products purchased from unauthorized sellers or resellers. This exclusion is often in place to protect against counterfeit or stolen products.
Acts of Nature:
Damage caused by natural disasters, such as floods, fires, or earthquakes, is typically not covered by warranties.
Loss or Theft:
If the product is lost or stolen, it is generally not covered by the warranty.
Expiry of Warranty Period:
If the warranty period has expired, any issues or defects that arise afterwards will not be covered.
It is essential to clearly define and communicate these exclusions in the warranty policy to avoid misunderstandings and disputes with customers. It is also crucial to ensure that the exclusions are fair and reasonable and comply with local consumer protection laws.
Return Shipping:
If we determine that your cuticle hair extensions need to be returned for warranty evaluation, you may be responsible for the return shipping costs. We will cover the shipping costs for sending the replacement or repaired product back to you.
Governing Law:
This warranty policy is governed by the laws of South Africa, without regard to its conflict of laws principles.
If you have any questions or concerns about this warranty policy, please don't hesitate to contact us at:
Wave Beauty
*HAIR CARE*
Your new hair purchase is one of the best.
"Cuticle hair extensions, often called 'Remy' hair extensions, are considered the highest quality. These extensions are made from human hair that has been carefully collected to ensure that all the hair strands run in the same direction, from root to tip, just like natural hair. This is important because it means that the outer layer of the hair, called the cuticle, is all facing the same direction.
The cuticle is a protective layer made up of tiny, overlapping scales. In cuticle hair extensions, these scales all point in the same direction, which helps prevent tangling and matting. When the cuticles are aligned in the same direction, the hair looks smoother, shinier, and more natural.
Cuticle hair extensions are more expensive than non-cuticle extensions, but the investment is worth it. They last longer, look more natural, and are less prone to tangling and matting, making them easier to manage and style."
Caring for your Cuticle Hair Extensions:
Brush Properly:
Use a soft bristle brush or a wide-tooth comb to brush your extensions gently; avoid
tugging at the bonds or wefts and start detangling from the ends, working your way up to the roots. Do this at least twice a day to prevent tangling and matting. Never brush the hair when wet, as it is more fragile and prone to breakage. Be gentle when brushing or styling your extensions.
Wash Gently:
When washing your hair, gently massage your scalp with the tips of your fingers. Do not rub or scrub the hair, which can cause tangling and damage.
Use sulfate-free and alcohol-free shampoo and conditioner to prevent drying out the extensions.
Wash your extensions every 2-3 days. Overwashing can lead to dryness and tangling.
When washing, gently lather the shampoo and work it down the hair. Do not rub or scrub, as this can cause tangling.
Rinse thoroughly and apply conditioner from the mid-shaft to the ends.
Gently rinse the conditioner with cold water to seal the cuticle and add shine.
Drying:
Pat your hair dry with a soft towel.
Avoid rubbing or wringing the extensions.
If using a hairdryer, hold a low heat setting at least 6 inches from the wings.
Whenever possible, allow your extensions to air-dry.
Heat Styling:
Limit the use of heat-styling tools like straighteners, curling irons, and hair dryers. If you must use them, always use a heat protectant spray. Using a heat protectant is essential when styling hair extensions with heat tools, as it creates a barrier between the hair and the heat, helping to prevent damage such as dryness, breakage, and split ends.
Here's how to properly use a heat protectant:
Apply to Damp or Dry Hair: Some heat protectants are designed for damp hair, while others are for dry hair. Make sure to follow the instructions on the product label. If you're using a heat protectant on wet hair, allow your hair to air-dry or use a hairdryer on a low heat setting to dry it before styling.
Distribute Evenly: When applying the heat protectant, start from the mid-lengths of your hair and work your way down to the ends, avoiding the roots. Use a wide-tooth comb or your fingers to distribute the product evenly throughout the hair. This ensures that all parts of your extensions are protected from heat.
Use the Right Amount: Using the correct amount of heat protectant is essential. Too little won't provide enough protection, while too much can weigh down your hair and make it look greasy. Typically, a dime to quarter-sized amount is sufficient for medium-length hair. Adjust the amount based on your hair length and thickness.
Style as Usual: Once you've applied the heat protectant, you can style your hair as usual. Use your heat tools in the lowest practical setting to minimize damage. For example, if you're using a flat iron, limit the number of passes you make over each section of hair.
Reapply When Necessary: If you're doing multiple heat styling sessions throughout the day (e.g., straightening in the morning and curling in the evening), you may need to reapply a heat protectant to ensure continued protection.
While heat protectants are beneficial, they are not magic shields. Limiting heat styling tools on your hair extensions is essential, as excessive heat can still cause damage over time. When you do use heat tools, always use them in conjunction with a heat protectant to help minimize the potential for injury.
Sleeping:
Never go to bed with wet extensions.
Before going to bed, gently brush your extensions to remove any tangles.
Braid or tie your hair into a loose ponytail to prevent tangling while sleeping.
Swimming & Exercising
Avoid swimming in chlorinated pools or saltwater, as this can cause the extensions to become dry and tangled.
If you swim, wear a swim cap or rinse your hair immediately afterwards.
When exercising, tie your hair into a loose ponytail to prevent tangling and friction.
Regular Maintenance:
Schedule regular appointments with your hairdresser to check the extensions.
The frequency of these appointments will depend on the type of extensions you have, your hair growth, and how well you care for them.
Your stylist will check the wefts, re-adjust them, and help keep your extensions looking their best.
Use Products Designed for Extensions:
Invest in hair care products that are specifically designed for extensions.
They will provide the right level of moisture and care to keep your extensions looking great. Use a deep conditioning treatment once a week to keep the extensions hydrated and healthy.
Avoid at-home Chemical Treatments:
Avoid colouring, perming, or chemically treating your extensions. If you want to change the colour or style of your wings, consult with your hairdresser first.
Be Gentle:
Above all, be gentle when handling your extensions. Avoid pulling, tugging, or taking them roughly. This will help prevent breakage and ensure your extensions last as long as possible.
Removal:
Never attempt to remove the extensions yourself. Always visit a professional to have it safely removed to avoid damaging your natural hair.
Remember, proper care and maintenance will prolong the life of your cuticle hair extensions and keep them looking beautiful. Always follow your stylist's recommendations for upkeep and maintenance based on your wings and specific hair needs. By following these tips, you can keep your extensions looking great for as long as possible.